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Terms & Conditions

Last updated: 4 Week ago, At Mar 2026

1. Acceptance of Terms

By registering for, accessing, or using our multi-tenant customer experience platform ("Platform", "Services"), you ("Client", "Customer", "You") agree to be bound by these Terms & Conditions ("Terms"). If you are entering into this agreement on behalf of an organization, you represent that you have the legal authority to bind that entity.

2. Service Description & License Grant

We grant you a non-exclusive, non-transferable, worldwide right to access and use the Platform during your active subscription term. The Platform allows enterprise clients to create, manage, and process feedback across physical kiosks, dynamic QR codes, SMS, WhatsApp, and conversational Voice AI engines.

3. Client Account Responsibilities

Account Security: You are responsible for maintaining the confidentiality of administrative login credentials and Role-Based Access Control (RBAC) permissions across your branches. Acceptable Use: You agree not to use the Services to collect prohibited personal categories (e.g., unauthorized payment card data, unencrypted passwords) or send unsolicited spam communications in violation of applicable telecommunications laws.

4. Subscription Fees, Messaging Quotas, & Billing

Subscription Billing: Fees are billed in advance on a monthly or annual recurring basis as specified in your order form or pricing tier. Usage Quotas: Monthly allotments for SMS, WhatsApp messages, and Voice AI call minutes reset at the beginning of each billing cycle. Unused quotas do not roll over. Overages are billed at standard usage rates specified in your agreement. Hardware Terms: Optional physical kiosk hardware supplied by us is covered under a separate 12-month hardware warranty against manufacturing defects.

5. Data Sovereignty & Regional Hosting

Client Data Ownership: You retain complete, exclusive ownership of all survey responses, customer contact lists, branch telemetry, and operational data uploaded to or generated by your account. Platform IP: We retain all rights, title, and interest in and to the Platform software, user interfaces, AI models, algorithms, and design systems.

6. Service Availability & SLA Commitments

Target Uptime: We commit to maintaining a 99.9% platform availability uptime calculated on a monthly basis, excluding scheduled maintenance windows. Escalation Workflows: While our closed-loop SLA ticketing engine automates internal alerts, Customer remains responsible for configuring appropriate local team contact routing and response procedures.

7. Termination & Data Retrieval

Termination for Convenience: You may cancel your subscription at any time prior to the next billing cycle via your account settings. Post-Termination Data Access: Upon cancellation, you will have 30 days to export your historical feedback reports, survey datasets, and customer logs before data is securely purged in accordance with our retention policy.

8. Limitation of Liability

To the maximum extent permitted by applicable law, neither party shall be liable for indirect, incidental, special, or consequential damages arising out of or in connection with the use of the Platform. Our aggregate liability shall not exceed the total subscription fees paid by you in the twelve (12) months preceding the incident.

9. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the operating jurisdiction specified in your Master Services Agreement (MSA), without regard to its conflict of law principles.

Legal

Terms & Conditions

Last updated: 4 Week ago, At Mar 2026

1. Acceptance of Terms

By registering for, accessing, or using our multi-tenant customer experience platform ("Platform", "Services"), you ("Client", "Customer", "You") agree to be bound by these Terms & Conditions ("Terms"). If you are entering into this agreement on behalf of an organization, you represent that you have the legal authority to bind that entity.

2. Service Description & License Grant

We grant you a non-exclusive, non-transferable, worldwide right to access and use the Platform during your active subscription term. The Platform allows enterprise clients to create, manage, and process feedback across physical kiosks, dynamic QR codes, SMS, WhatsApp, and conversational Voice AI engines.

3. Client Account Responsibilities

Account Security: You are responsible for maintaining the confidentiality of administrative login credentials and Role-Based Access Control (RBAC) permissions across your branches. Acceptable Use: You agree not to use the Services to collect prohibited personal categories (e.g., unauthorized payment card data, unencrypted passwords) or send unsolicited spam communications in violation of applicable telecommunications laws.

4. Subscription Fees, Messaging Quotas, & Billing

Subscription Billing: Fees are billed in advance on a monthly or annual recurring basis as specified in your order form or pricing tier. Usage Quotas: Monthly allotments for SMS, WhatsApp messages, and Voice AI call minutes reset at the beginning of each billing cycle. Unused quotas do not roll over. Overages are billed at standard usage rates specified in your agreement. Hardware Terms: Optional physical kiosk hardware supplied by us is covered under a separate 12-month hardware warranty against manufacturing defects.

5. Data Sovereignty & Regional Hosting

Client Data Ownership: You retain complete, exclusive ownership of all survey responses, customer contact lists, branch telemetry, and operational data uploaded to or generated by your account. Platform IP: We retain all rights, title, and interest in and to the Platform software, user interfaces, AI models, algorithms, and design systems.

6. Service Availability & SLA Commitments

Target Uptime: We commit to maintaining a 99.9% platform availability uptime calculated on a monthly basis, excluding scheduled maintenance windows. Escalation Workflows: While our closed-loop SLA ticketing engine automates internal alerts, Customer remains responsible for configuring appropriate local team contact routing and response procedures.

7. Termination & Data Retrieval

Termination for Convenience: You may cancel your subscription at any time prior to the next billing cycle via your account settings. Post-Termination Data Access: Upon cancellation, you will have 30 days to export your historical feedback reports, survey datasets, and customer logs before data is securely purged in accordance with our retention policy.

8. Limitation of Liability

To the maximum extent permitted by applicable law, neither party shall be liable for indirect, incidental, special, or consequential damages arising out of or in connection with the use of the Platform. Our aggregate liability shall not exceed the total subscription fees paid by you in the twelve (12) months preceding the incident.

9. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the operating jurisdiction specified in your Master Services Agreement (MSA), without regard to its conflict of law principles.

Legal

Terms & Conditions

Last updated: 4 Week ago, At Mar 2026

1. Acceptance of Terms

By registering for, accessing, or using our multi-tenant customer experience platform ("Platform", "Services"), you ("Client", "Customer", "You") agree to be bound by these Terms & Conditions ("Terms"). If you are entering into this agreement on behalf of an organization, you represent that you have the legal authority to bind that entity.

2. Service Description & License Grant

We grant you a non-exclusive, non-transferable, worldwide right to access and use the Platform during your active subscription term. The Platform allows enterprise clients to create, manage, and process feedback across physical kiosks, dynamic QR codes, SMS, WhatsApp, and conversational Voice AI engines.

3. Client Account Responsibilities

Account Security: You are responsible for maintaining the confidentiality of administrative login credentials and Role-Based Access Control (RBAC) permissions across your branches. Acceptable Use: You agree not to use the Services to collect prohibited personal categories (e.g., unauthorized payment card data, unencrypted passwords) or send unsolicited spam communications in violation of applicable telecommunications laws.

4. Subscription Fees, Messaging Quotas, & Billing

Subscription Billing: Fees are billed in advance on a monthly or annual recurring basis as specified in your order form or pricing tier. Usage Quotas: Monthly allotments for SMS, WhatsApp messages, and Voice AI call minutes reset at the beginning of each billing cycle. Unused quotas do not roll over. Overages are billed at standard usage rates specified in your agreement. Hardware Terms: Optional physical kiosk hardware supplied by us is covered under a separate 12-month hardware warranty against manufacturing defects.

5. Data Sovereignty & Regional Hosting

Client Data Ownership: You retain complete, exclusive ownership of all survey responses, customer contact lists, branch telemetry, and operational data uploaded to or generated by your account. Platform IP: We retain all rights, title, and interest in and to the Platform software, user interfaces, AI models, algorithms, and design systems.

6. Service Availability & SLA Commitments

Target Uptime: We commit to maintaining a 99.9% platform availability uptime calculated on a monthly basis, excluding scheduled maintenance windows. Escalation Workflows: While our closed-loop SLA ticketing engine automates internal alerts, Customer remains responsible for configuring appropriate local team contact routing and response procedures.

7. Termination & Data Retrieval

Termination for Convenience: You may cancel your subscription at any time prior to the next billing cycle via your account settings. Post-Termination Data Access: Upon cancellation, you will have 30 days to export your historical feedback reports, survey datasets, and customer logs before data is securely purged in accordance with our retention policy.

8. Limitation of Liability

To the maximum extent permitted by applicable law, neither party shall be liable for indirect, incidental, special, or consequential damages arising out of or in connection with the use of the Platform. Our aggregate liability shall not exceed the total subscription fees paid by you in the twelve (12) months preceding the incident.

9. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the operating jurisdiction specified in your Master Services Agreement (MSA), without regard to its conflict of law principles.